Refund policy

Items sold are 3d printed and by purchasing these items you acknowledge minor imperfections in finish may be present. All products remain functional and fit for purpose, under 40C degrees storage solutions.

Any functionality issues, please reach out and we will do our best to remedy them (and replace in accordance with Australian law.

We have a 30-day return/replace policy, which means you have 30 days after receiving your item to request a return/replace. 

To be eligible for a return/replace, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return/replace, you can contact us at hello@pepbox.com.au.

If a return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@pepbox.com.au. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged (excluding minor imperfections) or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items).

Unfortunately, we cannot accept returns on sale items or gift cards.